Job Description:

The US $6.7 billion Mahindra Group is the market leader in multi-utility vehicles and tractors in India. With around 60 years of manufacturing experience, the Group has built a strong base in technology, engineering, marketing and distribution. The Group employs around 25,000 people and has eight state-of-the-art manufacturing facilities in India. It also has a significant presence in key sectors of the Indian economy. These include trade and financial services (Mahindra Intertrade, Mahindra & Mahindra Financial Services Ltd.), automotive components, information technology & telecom (Tech Mahindra, Bristlecone), and infrastructure development (Mahindra GESCO, Mahindra Holidays & Resorts India Ltd., Mahindra World City). The Group is celebrating its 60th anniversary in 2005-06.

Designation Customer Care Manager – 5 Opening(s)

Job Description

• To ensure customer satisfaction.

• To provide technical feedback to the technical team.

• Customer concern resolution.

• Monitoring spare parts and upstream business volumes.

• After-sales commercial support to dealers like warranty, free service and pre-sale claims.

• Improvements in the DSS scores through settlement of claims.

• To do capacity planning along with Channel development cell for the mapping of vehicles.

• To conduct the warranty audits at the given locations, to ensure that quality products are delivered.

Desired Profile

Good technical skills, Analytical skills, Interpersonal skills.

Customer Sensitivity /Relationship Negotiation Skills, Process orientation, Analytical Skills Dealing with people, Selling Skills, Basic Financial understanding, Creating awareness & visibility of the Product at dealership.

Experience 3 – 7 Years

Industry Type Auto/Auto Ancillary

Role Sales/BD Mgr

Functional Area Sales, BD

Education UG – B.Tech/B.E. – Any Specialization, Automobile, Mechanical

PG – Any PG Course – Any Specialization,Post Graduation Not Required

Compensation: Rupees 5,00,000 – 8,00,000

Location Bhubaneshwar, Guwahati, Patna

Keywords After sales service, Customer care, automobile

Contact Charu Gupta

Mahindra Automotive

Telephone 28849137


Job Posted 20 Apr

How to apply:

To apply online click here