Job Description:

Job Description:-

• Report to the Team Lead / CSM.

• Resolve customer queries and issues.

• Ensure quality of services delivered.

• Escalate customer issues for quick resolution.

• Crowd / Queue Management

• Assist in Co-ordination with Vendors for preventive maintenance of Non-IT Assets

• Coordinate with Admin, IT & Non-IT Department for necessary support services.

• Responsible for wait period SLA Compliance.

Positions available at Patna

Salary:INR Less Than 50,000 – 1,00,000 P.A

Industry:BPO, Call Centre, ITeS

Functional Area:ITES/BPO/KPO, Customer Service, Ops.

Role Category:Voice

Role:Associate/ Senior. Associate -(NonTechnical)

Keyskills:customer queries, customer issues, services delivered, Queue Management, customer service delivery

Desired Candidate Profile

Education:(UG – B.A – Any Specialization, B.Arch – Architecture, B.B.A – Management, B.Com – Commerce, B.Ed – Education, B.Sc – Any Specialization, BDS – Dentistry, BHM – Hotel Management, BVSC – Veterinary Science, LLB – Law, Other Graduate – Any Specialization) OR (PG – Any PG Course – Any Specialization)

Desirable- 0 -4 yrs experience in customer service delivery in a front office environment.

Freshers with exceptional drive to succeed may also apply.

Desired Candidate Profile

Excellent Communication and presentation skills

Good Personality with leadership

People management skills

Good communication and interpersonal skills

Proficient in English and regional language

Computer savvy-good in MS Office

Computer proficiency with high typing accuracy

Capability to manage customer and services oriented processes

Positions available at Patna, Candidates willing to relocate to Patna can only apply.

How to apply:

CMC Ltd.

http://www.cmcltd.com

CMC Limited is a leading IT solutions company and a subsidiary of Tata Consultancy Services Limited (www.tcs.com)kindly visit our web-site at www.cmcltd.com.

Contact Details

Executive Name:Ashim

Contact Company:CMC Ltd

Address: CMC House 28 Camac Street KOLKATA,West Bengal,India 700016

Email Address:ashimkumar.srivastava@cmcltd.com